Refund Policy
Legencyz Refund Policy
At Legencyz, we are committed to providing high-quality electronic writing boards for children. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
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The item must be unused, undamaged, and in its original packaging.
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A refund request must be made within 30 days of receiving the product.
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Proof of purchase (order confirmation or receipt) is required.
2. Non-Refundable Items
We do not offer refunds for:
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Items that have been used, altered, or damaged by the customer.
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Products purchased on clearance or during promotional sales.
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Items returned without prior authorization.
3. Refund Process
To request a refund, follow these steps:
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Contact Us: Email us at legencyz@gmail.com or call our hotline at (864) 308-8848 with your order details.
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Approval & Return Instructions: Once approved, we will provide instructions on how to return your item.
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Shipping the Item: Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be credited to the original payment method.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
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Check with your bank or credit card company.
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Contact us at legencyz@gmail.com if the issue persists.
5. Exchanges
If you receive a defective or damaged product, we will gladly exchange it. Please contact us within 7 days of receiving the item to arrange a replacement.
6. Contact Information
If you have any questions regarding our refund policy, feel free to reach out:
Legencyz
Address: 100 RIVERWOOD DR, SAINT ROSE, LA 70087-3770, USA
Hotline: (864) 308-8848
Email: legencyz@gmail.com
Thank you for shopping with Legencyz. Your satisfaction is our priority!